BaBylissPRO
Reviews and Complaints
Products bad customer service
/Need new guards for clippers. Never heard back from them.
Had to call again. Pretty much had to teach them my still great clippers have been discontinued. That's why they can't find guards to SELL me.
DO LOVE my lightweight clippers though! Guards are not universal.
- Quality products
Preferred solution: Replacement guards
User's recommendation: Buy extra set of guards when purchasing clippers
Winter Haven, Florida
Motor gone on clippers
Motor is gone and the clippers are less than a year old. Called every number I could to get help. No one answers
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Verified Reviewer
Package was EMPTY. no CLIPPERS NO TRIMMERS NOT FLAT IRON
I did not receive the clippers, trimmers, or the complimentary flat iron. I am very upset, as that is $400 that I worked very hard for, just gone!
- I did not get what i ordered my money is just gone
Preferred solution: Full refund
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Verified Reviewer |
Topeka, Kansas
Clippers loud
They are loud. Has anyone else complained about the same thing? I sent my receipt, but that was still not enough.
- Are good clippers
- Are hard to find out why they are so loud and taking the blade off can be difficult
Preferred solution: Seen me a new pair and I'll send you my old oneso you can hear them
User's recommendation: Be careful
Watertown, New York
914318
I am having trouble with my clippers and they returned my call right away. I am waiting on what they are going to do for me with these broken clippers. Thank you
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Verified Reviewer |
Moscow, Central Federal District
Warranty
I returned my Babylisspro LithiumFX hair clippers over 5 weeks ago. This is nonsense!! Can someone please help me?
- Mostly high quality craftsmanship
- Customer service is a joke
Preferred solution: Replacement since clippers are under warranty still.
User's recommendation: Gradually purchase
Coacalco, Mexico
Cambio
Nesesito que me ayuden con una orden realzada mi nombre es maria rodriguez eh mandado correos y nadie responde
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Verified Reviewer
Comparing models
The woman that I spoke with knew nothing about the products. She transferred me to the retail sales division.
I received a recording asking to supply the extension of the person that I wanted to speak with.
Very frustrating. Poor customer service!!!
Preferred solution: Answers
User's recommendation: Don’t waste your time calling. Staff unwilling to assist.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst return experience ever
I bought the hot air brush and Im not satisfied with the product at ALL. Trying to return it its been a completely nightmare.
They simply dont answer calls, dont reply email. When I was lucky to get my call answered, was told to wait 3 days for the return label and here I am one week later in another 50+ minutes call still waiting for someone to pick up the call.
- No online return option
- Terrible customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY ANYTHING FROM THEM
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Verified Reviewer |
San Angelo, Texas
Package received but iron is missing
I ordered my baby kiss clippers and trimmer and shaver and I got free red dryers but I dont get the dryer
Raymore, Missouri
Clippers keep cutting off
My name is Jerry Long (Barber IN Kansas City, MO
I have a lot of clipper and I use Babyliss for most of my cuts. But I and starting to have issues with them cutting off in the middle of haircuts.
I love this product but after i sent in a pair of my clippers to the warranty dept. I was disappointed with my service and they replaced my clippers with a different pair that I didn't buy. So I was very unhappy with that after waiting for the pair that i bought.
I would like to see some more appreciation and have my clippers replaced with what I bought and to get the others replaced or fixed by babyliss. I Have been a big supporter and salesman for this product.
Jerry Long
Barber:
Email: jerrylong422@***.com
Cell 816-482-****
User's recommendation: Better replacements and customer service
Rochester, New York
Poor customer service
I called and emailed about a babybliss blowdryer that started on fire and amooed my entire salon. I purchased at Cosmo prof August 7th 2023.
They said someone would get back to me with in 24-48 hours, no return call
Also submitted warranty online and still no response.
User's recommendation: Bad customer service
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Verified Reviewer
Cannot get any help at all over the phone
I called regarding a product I purchased in Europe; the first CS person could not understand that I was providing the correct model number, and the second CS person said I have to call the office in Canada. The office in Canada said they can't help me because I am located in the US.
So, ultimately, ZERO customer service was provided. What a waste of time & money that they even pay people to answer the phone...
- Blow dryer was great until it broke
- Only solution is to purchase another blow dryer for 200 usd
User's recommendation: Do not buy products from Conair/BaByliss
Indianapolis, Indiana
No one has gotten back to me.
Bought product wanted to sell to client, but never worked apparently in the shipping process it was damaged to the cord need replacement of the product! I dont still have receipt but in my 30 plus years as a cosmetologist I have only bought baby bliss products & never had issues like this.
Not working when brand new! How embarrassing to me as stylist trying to sell & it doesnt even work when showing her how it should work!!!
- In the 30 years i have been doing hair i use their products
- Hopefully they make it right or elsenot happy nor will i continue buying
Preferred solution: Deliver product or service ordered
Columbus, Ohio
Great job
I use a lot of babyliss products I have no complaints but I blame my self working so much with them so I appreciate when I damage them that Im insured to still provide great service
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